{"id":18390,"date":"2023-10-09T21:33:40","date_gmt":"2023-10-10T01:33:40","guid":{"rendered":"\/?page_id=18390\/"},"modified":"2024-09-08T08:02:27","modified_gmt":"2024-09-08T12:02:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev2ferry.dreamhosters.com\/about\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"hbg-block-content hbchhwrm225w6edosta block-with-background-image collapse show\" aria-expanded=\"true\" id=\"hbchhwrm225vp6zt5ra\">\n    <div class=\"module-wrapper page-hero-20 has-background-image\" style=\"background-image: url('https:\/\/images.ferry.nyc\/wp-content\/uploads\/2024\/02\/28010616\/nycf-header-03.png');\">\n        \t\t<div class=\"container\">\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t            <div class=\"sub-title 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myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input 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height=&#8221;100px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-left-right-wrapper&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;faq-nav-wrapper&#8221;][vc_column_text css=&#8221;&#8221;]<a class=\"anchor-link-section\" href=\"#StudentDiscountProgramSection\" data-id=\"##StudentDiscountProgramSection\"><i class=\"fas fa-anchor\"><\/i> Student Discount Program<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#ferryDiscountProgramSection\" data-id=\"#ferryDiscountProgramSection\"><i class=\"fas fa-anchor\"><\/i> Ferry Discount Program<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#ferryLandingsSection\" data-id=\"ferryLandingsSection\"><i class=\"fas fa-anchor\"><\/i> Ferry Landings<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#journeyInformationSection\" data-id=\"journeyInformationSection\"><i class=\"fas fa-anchor\"><\/i> Journey Information<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#lostFoundPolicySection\" data-id=\"lostFoundPolicySection\"> <i class=\"fas fa-anchor\"><\/i> Lost &amp; Found Policy<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#nycFerryApplicationSection\" data-id=\"nycFerryApplicationSection\"><i class=\"fas fa-anchor\"><\/i> NYC Ferry Application<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#rockawayReserve\" data-id=\"rockawayReserve\"><i class=\"fas fa-anchor\"><\/i> Rockaway Reserve<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#rockawayRocket\" data-id=\"rockawayRocket\"><i class=\"fas fa-anchor\"><\/i> Rockaway Rocket<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#serviceRoutesSection\" data-id=\"serviceRoutesSection\"><i class=\"fas fa-anchor\"><\/i> Service Routes<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#ticketsSection\" data-id=\"ticketsSection\"><i class=\"fas fa-anchor\"><\/i> Tickets<\/a><\/p>\n<p><a class=\"anchor-link-section\" href=\"#titleVIAdaComplianceSection\" data-id=\"titleVIAdaComplianceSection\"><i class=\"fas fa-anchor\"><\/i> Title VI\/ADA Compliance<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;faq-detail-wrapper&#8221;]<div class=\"hbg-block-content hbchipzbxmi4bfvtqmr  collapse show\" aria-expanded=\"true\" id=\"StudentDiscountProgramSection\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"StudentDiscountProgramSection\">\n                    \t\t\t\t\t\t\t\t\tStudent Discount Program\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Student Discount 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{\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;What is the Ferry Student Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]The Ferry Student Discount Program provides opportunities for NYC High School students to access discounted NYC Ferry tickets (\u201cStudent Discount Tickets\u201d) on weekdays for the purpose of traveling to and from school.[\/vc_toggle][vc_toggle title=&#8221;Am I eligible for the Ferry Student Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]You are eligible for the Ferry Student Discount Program if you are enrolled in grade 9, 10, 11, or 12, or enrolled without an assigned grade, in a public, charter, or private high school within the city of New York.[\/vc_toggle][vc_toggle title=&#8221;How does the Ferry Student Discount Program work?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]To access the Ferry Student Discount Program, eligible parents\/guardians of eligible students must log into or create a <strong>NYC Student Account (NYCSA)<\/strong>.<\/p>\n<p>The <a href=\"https:\/\/www.schoolsaccount.nyc\/\">NYCSA portal<\/a> is available for eligible parents\/guardians to view information related to the child, such as transportation services provided. For information on how to create a NYCSA, visit the NYC Schools website: <a href=\"https:\/\/www.schools.nyc.gov\/learning\/student-journey\/nyc-schools-account\">schools.nyc\/NYCSA<\/a> or reach out to your child\u2019s school.<\/p>\n<p>Guardians can click a button within the NYCSA portal to request a NYC Ferry student discount code that will be assigned to the eligible student.<\/p>\n<p>\u2022 NYC Ferry App<em><strong> or<\/strong><\/em><\/p>\n<div class=\"s12\"><span class=\"s11\">\u2022 <\/span><span class=\"s6\">Paper tickets purchased <\/span><span class=\"s6\">at the Wall St.\/Pier 11 ticketing window, open every day between 8:00 AM \u2013 7:00 PM. <\/span><\/div>\n<p class=\"s3\"><span class=\"s5\">For information on how to apply the <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">c<\/span><span class=\"s5\">ode to receive tickets within the NYC Ferry App OR at the Wall St.\/Pier 11 ticketing window, please see the answers to the questions below.<\/span><\/p>\n<div class=\"s12 my-3\"><strong><span data-ogsc=\"rgb(33, 37, 41)\">Discount Code<\/span><span data-ogsc=\"red\">s<\/span><span data-ogsc=\"rgb(33, 37, 41)\">\u00a0can only be applied\u00a0<\/span><span data-ogsc=\"red\">once<\/span>\u00a0<span data-ogsc=\"red\">within\u00a0<\/span><span data-ogsc=\"rgb(33, 37, 41)\">one NYC Ferry account and cannot be applied to both the App for mobile discount tickets and on the website for paper discount tickets.<\/span><\/strong><\/div>\n<p><em>Please note that:<\/em><br \/>\n\u2013 Student Discount Tickets are only valid for use on weekdays.<br \/>\n\u2013 All Student Discount Tickets will expire on August 31, 2025.<br \/>\n\u2013 Students must re-enroll in the program each year.[\/vc_toggle][vc_toggle title=&#8221;Where can I find the discount code within the NYCSA?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">Once a guardian is signed into their NYCSA portal and has selected a student that is eligible for the Ferry Student Discount Program, they must navigate <\/span><span class=\"s5\">to<\/span><span class=\"s5\">\u00a0<\/span><strong><span class=\"s4\">Transportation <\/span><\/strong><span class=\"s5\">under\u00a0<\/span><strong><span class=\"s4\">MyStudent<\/span><\/strong><span class=\"s5\">. On<\/span> <span class=\"s5\">the <\/span><span class=\"s4\">Transportation <\/span><span class=\"s5\">page, guardians will click \u2018<strong>Request Discount Code<\/strong>\u2019 under \u2018<strong>NYC Ferry<\/strong>\u2019, which will automatically generate a discount code for that individual student.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How can I apply the discount code to get Student Discount Tickets within the NYC Ferry App?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"s3\"><span class=\"s5\">If you would like to access Student Discount Tickets within the NYC Ferry App, a guardian and\/or student must take the following steps: <\/span><\/p>\n<div class=\"s14\">1. <span class=\"s6\">Ensure the <\/span><span class=\"s6\">NYC Ferry <\/span><span class=\"s6\">App is downloaded on the guardian\u2019s or student\u2019s mobile phone.\u00a0<\/span><\/div>\n<div class=\"s14\">2. <span class=\"s6\">Navigate to the<\/span><span class=\"s6\"> NYC Ferry<\/span><span class=\"s6\"> App.\u00a0<\/span><\/div>\n<div class=\"s14\">3. <span class=\"s6\">Login to your NYC Ferry account or create a new account if you are a new user.\u00a0<\/span><\/div>\n<div class=\"s14\">4. <span class=\"s6\">Once logged in, select the button in top left corner of their screen, then select \u201cPromo Code\u201d in the drop-down menu.\u00a0<\/span><\/div>\n<div class=\"s14\">5. <span class=\"s6\">Enter the unique <\/span><span class=\"s6\">d<\/span><span class=\"s6\">iscount <\/span><span class=\"s6\">c<\/span><span class=\"s6\">ode provided in the NYCSA account.<\/span><\/div>\n<div class=\"s14\">6. <span class=\"s6\">Once a valid <\/span><span class=\"s6\">d<\/span><span class=\"s6\">iscount <\/span><span class=\"s6\">c<\/span><span class=\"s6\">ode is entered into the<\/span><span class=\"s6\"> NYC Ferry<\/span><span class=\"s6\"> App, the user will automatically have the option to purchase Student Discount Tickets in the \u2018Buy Ticket\u2019s tab in the<\/span><span class=\"s6\"> NYC Ferry<\/span><span class=\"s6\"> App.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How can I apply the discount code to get paper tickets?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"s16\"><span class=\"s5\">Student <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">p<\/span><span class=\"s5\">aper <\/span><span class=\"s5\">t<\/span><span class=\"s5\">ickets are available via in-person purchase at the Wall St.\/Pier 11 ticketing window. To verify a student\u2019s eligibility <\/span><span class=\"s5\">for student paper tickets<\/span><span class=\"s5\">, a guardian and\/or student must:<\/span><\/p>\n<div class=\"s18\"><span class=\"s17\">1. <\/span><span class=\"s5\">Fill out a <\/span><span class=\"s5\">s<\/span><span class=\"s5\">tudent <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">p<\/span><span class=\"s5\">aper <\/span><span class=\"s5\">t<\/span><span class=\"s5\">icket <\/span><span class=\"s5\">a<\/span><span class=\"s5\">pplication form<\/span><span class=\"s5\">,<\/span><span class=\"s5\"> available on the NYC Ferry website or at the Wall St.\/Pier 11 ticketing window. Enter<\/span><span class=\"s6\"> the <\/span><span class=\"s6\">s<\/span><span class=\"s6\">tudent\u2019s first\/last name, the email address you would like to be associated with the <\/span><span class=\"s6\">s<\/span><span class=\"s6\">tudent <\/span><span class=\"s6\">d<\/span><span class=\"s6\">iscount, your phone number, and <\/span><span class=\"s6\">unique<\/span> <span class=\"s6\">d<\/span><span class=\"s6\">iscount <\/span><span class=\"s6\">c<\/span><span class=\"s6\">ode. <\/span><\/div>\n<div class=\"s18\"><span class=\"s17\">2. <\/span><span class=\"s6\">Once you have submitted the <\/span><span class=\"s6\">application <\/span><span class=\"s6\">form<\/span><span class=\"s6\">, either<\/span> <span class=\"s6\">on the website<\/span><span class=\"s6\"> or<\/span><span class=\"s6\"> via<\/span><span class=\"s6\"> in-person drop-of at the Wall St.\/Pier 11 ticketing window, please allow up to 30 days for your <\/span><span class=\"s6\">application<\/span><span class=\"s6\"> to be processed.<\/span><\/div>\n<div class=\"s18\"><span class=\"s17\">3. <\/span><span class=\"s6\">Once reviewed, <\/span><span class=\"s6\">NYC Ferry will send<\/span><span class=\"s6\"> you<\/span><span class=\"s6\"> a confirmation email with a letter formally <\/span><span class=\"s6\">notifying<\/span><span class=\"s6\"> you<\/span><span class=\"s6\"> of your<\/span><span class=\"s6\"> eligibility to purchase <\/span><span class=\"s6\">paper ticket. If approved, <\/span><span class=\"s6\">you will receive an eligibility confirmation letter. Save this letter attachment!<\/span><\/div>\n<div class=\"s12\">4. <span class=\"s6\">When you arrive at the Wall St.\/Pier 11 ticketing booth, show the NYC Ferry ticketing agent the letter attachment to <\/span><span class=\"s6\">verify your eligibility and <\/span><span class=\"s6\">purchase <\/span><span class=\"s6\">paper t<\/span><span class=\"s6\">ickets.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What documentation is required to apply for the Ferry Student Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"s3\"><span class=\"s5\">If you are a guardian and\/or student who has chosen to access Student Discount Tickets via in-person purchase at the Wall St.\/Pier 11 ticketing window, then you must provide the following information on the <\/span><span class=\"s5\">s<\/span><span class=\"s5\">tudent <\/span><span class=\"s5\">p<\/span><span class=\"s5\">aper <\/span><span class=\"s5\">t<\/span><span class=\"s5\">icket <\/span><span class=\"s5\">a<\/span><span class=\"s5\">pplication: <\/span><span class=\"s6\">f<\/span><span class=\"s6\">irst<\/span><span class=\"s6\"> n<\/span><span class=\"s6\">ame, <\/span><span class=\"s6\">l<\/span><span class=\"s6\">ast <\/span><span class=\"s6\">n<\/span><span class=\"s6\">ame, unique <\/span><span class=\"s6\">discount<\/span> <span class=\"s6\">c<\/span><span class=\"s6\">ode from NYCSA, <\/span><span class=\"s6\">p<\/span><span class=\"s6\">hone <\/span><span class=\"s6\">n<\/span><span class=\"s6\">umber, and the NYC Ferry Account email address you would like to be associated with the Student Discount Program<\/span><span class=\"s5\">.<\/span><\/p>\n<p class=\"s3\"><span class=\"s5\">If you are a guardian and\/or student who has chosen to access Student Discount Tickets via the NYC Ferry App, no documentation is required to access Student Discount Tickets. Guardians and\/or students only need to enter their unique <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">c<\/span><span class=\"s5\">ode within the promo tab on the NYC Ferry App.<\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long will it take for my student discount paper ticket application to be approved?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]Once you submit your application, allow 30 days for your application to be reviewed and processed. Once your application has been reviewed, you will be notified of your eligibility via an email from NYC Ferry.[\/vc_toggle][vc_toggle title=&#8221;NYCSA is only available for public school students. How do nonpublic and charter high school student\u2019s access the program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]Parents\/guardians of NYC nonpublic and charter high school students can create a NYCSA and should reach out to their child\u2019s school for NYCSA access information, including how they can obtain a NYC Student ID# and NYC Schools Account Creation Code (ACC).[\/vc_toggle][vc_toggle title=&#8221;My student discount paper ticket application was denied. How can I get more information?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"s3\"><span class=\"s5\">Your application may be denied if:<\/span><\/p>\n<div class=\"s20\"><span class=\"s11\">\u2022 <\/span><span class=\"s5\">The <\/span><span class=\"s5\">discount code<\/span><span class=\"s5\"> is already in use. <\/span><\/div>\n<div class=\"s20\"><span class=\"s11\">\u2022 <\/span><span class=\"s5\">The <\/span><span class=\"s5\">discount code<\/span><span class=\"s5\"> is incorrect. <\/span><\/div>\n<div class=\"s20\"><span class=\"s11\">\u2022 <\/span><span class=\"s5\">The <\/span><span class=\"s5\">discount code<\/span><span class=\"s5\"> has expired.<\/span><\/div>\n<p class=\"s3\"><span class=\"s5\">For more information on your denial, you may <\/span><span class=\"s5\">leave a message for NYC Ferry at <\/span><strong><span class=\"s5\">844-469-3377 <\/span><\/strong><span class=\"s5\">or email <\/span><a href=\"mailto:help@ferry.nyc\"><span class=\"s7\">help@ferry.nyc<\/span><\/a><span class=\"s5\">. \u00a0<\/span><\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;I am an eligible Ferry Student Discount Program high schooler or a guardian traveling with several eligible Ferry Student Discount Program high schoolers. Can I use the discount code to purchase several Student Discount Tickets for my group?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">No<\/span><span class=\"s21\">. <strong>A guardian and\/or student with access to a <\/strong><\/span><strong><span class=\"s21\">d<\/span><span class=\"s21\">iscount <\/span><span class=\"s21\">c<\/span><span class=\"s21\">ode may purchase <\/span><span class=\"s21\">one (<\/span><span class=\"s21\">1<\/span><span class=\"s21\">)<\/span><span class=\"s21\"> Student Discount Ticket for use only by the student assigned that <\/span><span class=\"s21\">d<\/span><span class=\"s21\">iscount <\/span><span class=\"s21\">c<\/span><span class=\"s21\">ode<\/span><\/strong><span class=\"s5\"><strong>.<\/strong> Other eligible high schoolers must obtain their own individual <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">c<\/span><span class=\"s5\">odes and apply them to their own NYC Ferry account.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How long will the discount codes work?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]Discount codes will be active from September 1, 2024, through August 30, 2025. All discount codes will be deactivated on August 31, 2025.[\/vc_toggle][vc_toggle title=&#8221;My student discount paper ticket application was denied, and I think the decision was wrong. Can I request an additional review of this decision?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">If you believe your application was denied in error, you can request a review of your application or renewal application. You must make this request within fourteen (14) calendar days from the date of the notice of denial letter. You may request a review by calling 844-469-3377 or sending an email to <\/span><a href=\"mailto:help@ferry.nyc\"><span class=\"s7\">help@ferry.nyc<\/span><\/a><span class=\"s5\">. If a request for review is not received within the 14-day time frame, the denial will become final. \u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;I applied my discount code to my NYC Ferry account within the App, but I am still unable to activate my student app ticket.&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">Note that <\/span><span class=\"s5\">student<\/span> <span class=\"s5\">a<\/span><span class=\"s5\">pp <\/span><span class=\"s5\">t<\/span><span class=\"s5\">ickets <\/span><strong><span class=\"s21\">can only be activated on weekdays<\/span><\/strong><span class=\"s5\"> for the purpose of traveling to and from school. Students and\/or guardians can purchase Student Discount Tickets on the App at any time. If you are still having issues with your <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">c<\/span><span class=\"s5\">ode, please contact <\/span><a href=\"mailto:help@ferry.nyc\"><span class=\"s7\">help@ferry.nyc<\/span><\/a><span class=\"s5\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;The deckhand denied my student paper ticket.&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">Student <\/span><span class=\"s5\">p<\/span><span class=\"s5\">aper <\/span><strong><span class=\"s21\">t<\/span><span class=\"s21\">ickets can only be used to board a NYC Ferry vessel on weekdays<\/span><\/strong><span class=\"s5\"> for the purpose of traveling to and from school. Students and\/or guardians can purchase Student Discount Tickets via the Wall St.\/Pier 11 ticketing window any day of the week between the <\/span><span class=\"s5\">hours of 8 AM \u2013 7 PM. If you are still having issues with your <\/span><span class=\"s5\">d<\/span><span class=\"s5\">iscount <\/span><span class=\"s5\">c<\/span><span class=\"s5\">ode, please contact <\/span><a href=\"mailto:help@ferry.nyc\"><span class=\"s7\">help@ferry.nyc<\/span><\/a><span class=\"s5\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I get a Student Discount Ticket refunded?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">Student Discount Tickets <\/span><span class=\"s5\">that are not used by<\/span><span class=\"s5\"> August 31, <\/span><span class=\"s5\">2025,<\/span><span class=\"s5\"> are eligible for a <\/span><span class=\"s5\">refun<\/span><span class=\"s5\">d <\/span><span class=\"s5\">upon <\/span><span class=\"s5\">contacting<\/span> <a href=\"mailto:help@ferry.nyc\"><span class=\"s7\">help@ferry.nyc<\/span><\/a><span class=\"s5\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I use Ferry Student Discount Program benefits on all NYC public transportation systems?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">No. Student Discount <\/span><span class=\"s5\">T<\/span><span class=\"s5\">ickets can only be used on NYC Ferry routes and will not be accepted on any other public transportation operator in the region.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Does my immigration status affect my ability to participate in the Ferry Student Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]NYC Ferry will not ask about a student or guardian\u2019s immigration status or record any information regarding immigration status.[\/vc_toggle][vc_toggle title=&#8221;Can I get tickets for the Ferry Student Discount Program at the ticket vending machines located at all NYC Ferry landings?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<span class=\"s5\">No, Student Discount Tickets are only available for purchase on the NYC Ferry App<\/span> <span class=\"s5\">and at the Wall St.\/Pier 11 ticket booth office between the hours of 8 AM \u2013 7 PM.<\/span>[\/vc_toggle]<div class=\"hbg-block-content hbchipzbxmi4bfvtqmr  collapse show\" aria-expanded=\"true\" id=\"ferryDiscountProgramSection\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"ferryDiscountProgramSection\">\n                    \t\t\t\t\t\t\t\t\tFerry Discount Program\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Ferry Discount 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type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;What is the Ferry Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]The Ferry Discount Program was created to provide opportunities for seniors, people with disabilities, and people who participate in the Fair Fares NYC program to access NYC Ferry with a reduced fare ticket price of $1.45.[\/vc_toggle][vc_toggle title=&#8221;How does the Ferry Discount Program work?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]Eligible users must apply to the program. Once approved, participants will be able to access the $1.45 ticket in the NYC Ferry app or be able to purchase the ticket in-person at Pier 11\/Wall Street between the hours of 8 AM \u2013 7 PM. Applications may take up to 30 days to process.[\/vc_toggle][vc_toggle title=&#8221;Am I eligible for the Ferry Discount Program?&#8221; style=&#8221;text_only&#8221;]You are eligible for the Ferry Discount Program if you meet at least one of the categories below:<\/p>\n<ul>\n<li>You are age 65 or older<\/li>\n<li>You are a person with a disability<\/li>\n<li>You are a participant in the Fair Fares NYC program and have a valid Fair Fares MetroCard. Fair Fares NYC participants who receive their discount on Access-A-Ride should apply for the Ferry Discount Program for persons with a disability.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does my immigration status affect my ability to participate in the Ferry Discount Program?&#8221; style=&#8221;text_only&#8221;]NYC Ferry will not ask about your status or record any information regarding immigration status.[\/vc_toggle][vc_toggle title=&#8221;How can I apply for the Ferry Discount Program?&#8221; style=&#8221;text_only&#8221;]Please visit our website at <a href=\"\/ticketing-info\/\"><span class=\"s1\">https:\/\/www.ferry.nyc\/ticketing-info\/<\/span><\/a>, fill out the form, and submit all required documents for review. You can also print the above-mentioned form and mail it to the address listed on the form. Validation\/processing time may take up to 30 days.[\/vc_toggle][vc_toggle title=&#8221;What documentation is required to apply for the Ferry Discount Program?&#8221; style=&#8221;text_only&#8221;]The documentation required to apply is dependent on the eligible category for the Ferry Discount Program. Those ages 65 and over are required to submit documentation that validates identity and age. Fair Fares participants need to submit documentation that validates participation in Fair Fares (by submitting a photo of a valid Fair Fares MetroCard and entering the Fair Fares MetroCard serial number in the application or, if the Fair Fares MetroCard serial number is illegible, by submitting a screenshot of your Access HRA account showing current enrollment, serial number, and enrollment\/expiration dates). People with disabilities are required to submit documentation that confirms their disability status. All passengers are required to submit clear photographs or scans of all required documentation with their application. For a full list of approved documents, please go to the application form and select the application type under which you are eligible for the Ferry Discount Program.[\/vc_toggle][vc_toggle title=&#8221;What disabilities qualify?&#8221; style=&#8221;text_only&#8221;]Holders of any of the documents listed in the Terms and Conditions for Persons with Disabilities qualify as disabled for purposes of the Ferry Discount Program.[\/vc_toggle][vc_toggle title=&#8221;How long will it take for my application to be approved?&#8221; style=&#8221;text_only&#8221;]Once you submit your application and upload all required documents, allow 30 days for your application to be reviewed and processed. Once your application has been reviewed, you will be notified of your enrollment.[\/vc_toggle][vc_toggle title=&#8221;Once I am approved, when can I start purchasing tickets?&#8221; style=&#8221;text_only&#8221;]Once approved, you can immediately begin purchasing tickets in the NYC Ferry app or by visiting the ticket booth at the Wall St.\/Pier 11 Monday-Friday from 8 AM \u2013 7 PM.[\/vc_toggle][vc_toggle title=&#8221;My application was denied. How can I get more information?&#8221; style=&#8221;text_only&#8221;]Your application may be denied if your application does not meet program eligibility requirements. For more information on your denial, you may call 844-469-3377 or email <a href=\"mailto:help@ferry.nyc\">help@ferry.nyc<\/a> for more information.[\/vc_toggle][vc_toggle title=&#8221;My application was denied and I think the decision was wrong. Can I request additional review of this decision?&#8221; style=&#8221;text_only&#8221;]If you think that your application was denied in error, you can request a review of your application or renewal application. You must make this request within fourteen (14) calendar days from the date of the notice of denial letter. You may request a review by calling 844-469-3377 or sending an email to <a href=\"mailto:help@ferry.nyc\">help@ferry.nyc<\/a>. If a request for review is not received in this time frame, the denial will become final.[\/vc_toggle][vc_toggle title=&#8221;Do I need to renew my enrollment in this program?&#8221; style=&#8221;text_only&#8221;]If you qualify for the Ferry Discount Program because you participate in Fair Fares NYC, you will need to reapply when your Fair Fares MetroCard expires. To confirm eligibility, you must reapply using the new Fair Fares MetroCard you received. Enrollment in the Ferry Discount Program will expire 60 days after your Fair Fares MetroCard expires, to allow time for your renewal to be processed without a lapse in enrollment. Information on how to renew your enrollment in Fair Fares NYC can be found here. If you would like more information on the Fair Fares NYC program, please visit the program website or call 311.<\/p>\n<p>Enrollment in the Ferry Discount Program does not expire for those eligible for the program as a senior citizen. If you applied for the Ferry Discount Program as a disabled person but no longer possess the documentation used to verify eligibility as disabled, you will be considered ineligible for the Ferry Discount Program and must notify NYC Ferry. If you have another accepted form of documentation, you may re-apply using that document for verification.[\/vc_toggle][vc_toggle title=&#8221;Can my family\/friends use my Ferry Discount Program tickets?&#8221; style=&#8221;text_only&#8221;]No. Ferry Discount Program tickets are for personal use only and cannot be used by family or friends. You cannot sell tickets to anyone. Violation of this policy is subject to suspension and\/or disqualification from the Ferry Discount Program. If any of your family or friends are eligible for the Ferry Discount Program, they must submit their own application for approval. All sales are final, and tickets purchased through the Ferry Discount Program are non-refundable.[\/vc_toggle][vc_toggle title=&#8221;Can I use Ferry Discount Program benefits on all NYC public transportation systems?&#8221; style=&#8221;text_only&#8221;]No. Ferry Discount Program tickets can only be used on NYC Ferry routes. Reduced fare tickets will not be accepted on any other public transportation operator in the region.[\/vc_toggle][vc_toggle title=&#8221;Can I still get a Reduced Fare Monthly Pass?&#8221; style=&#8221;text_only&#8221;]No. Starting on September 12, 2022, NYC Ferry will no longer offer Monthly Passes.[\/vc_toggle][vc_toggle title=&#8221;Can I get tickets for the Ferry Discount Program at the ticket vending machines located at all NYC Ferry landings?&#8221; style=&#8221;text_only&#8221;]No, reduced fare tickets are only available on the NYC Ferry Mobile App for approved accounts and in person at the Pier 11\/Wall Street ticket booth office between the hours of 8 AM \u2013 7 PM.[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchipxuftoc0gabhi5  collapse show\" aria-expanded=\"true\" id=\"ferryLandingsSection\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"ferryLandingsSection\">\n                    \t\t\t\t\t\t\t\t\tFerry Landings\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Ferry Landings\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h3\\\",\\\"title\\\":\\\"Ferry 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do by the ferry landings?&#8221; style=&#8221;text_only&#8221;]Please visit our blog for guides and information on the\u00a0<a href=\"\/blog\/\">NYC Ferry blog<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Am I allowed to smoke on the ferry landing?&#8221; style=&#8221;text_only&#8221;]No[\/vc_toggle][vc_toggle title=&#8221;Are there restrooms in the waiting areas?&#8221; style=&#8221;text_only&#8221;]No[\/vc_toggle][vc_toggle title=&#8221;Is there parking by the ferry landings?&#8221; style=&#8221;text_only&#8221;]Parking is very limited near most of the NYC Ferry landings (Only the Brooklyn Army Terminal\/Sunset Park landing has a municipal lot nearby). 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beverages off the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Alcoholic beverages are not permitted off the vessel. We ask that you finish your beverage prior to leaving. We also do not allow opened alcohol containers onto the vessel.<\/div>\n<div class=\"content\">\n<p>NYC Ferry policy is that we serve one alcoholic beverage per ID at a time.<\/p>\n<p>We request that you please drink responsibly and continue your journey safely. Please do not drink &amp; drive.<\/p><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I bring outside alcoholic beverages onto the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\"><strong>Finish those beverages before you ride<\/strong><\/div>\n<div><\/div>\n<div class=\"content\">\n<div>No outside food or beverages shall be consumed on board NYC Ferry vessels at any time. For the safety of our riders and for a pleasant trip, we ask that you please finish your food and beverage items before you board our vessels.<\/div>\n<div>Alcoholic beverages are available for purchase at our concessions stand<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Lost &amp; Found at NYC Ferry&#8221; style=&#8221;text_only&#8221;]<strong>NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.<\/strong><\/p>\n<p>Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost &amp; Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact \u00a0<a href=\"mailto:help@ferry.nyc\" target=\"_blank\" rel=\"noopener\">help@ferry.nyc<\/a> providing a description of your item and the route, direction and time of day traveled.<\/p>\n<p>NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.<\/p>\n<p>NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.[\/vc_toggle][vc_toggle title=&#8221;Where can I get tourist information onboard the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Please see the information displays on board the ferry!<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Am I allowed to smoke on the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">No.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I record video aboard the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Only for non-commercial use. If you are looking to photograph or record video for commercial use, please\u00a0 visit <a class=\"c-link\" href=\"https:\/\/www.ferry.nyc\/advertising\/film-photo-inquiries\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/www.ferry.nyc\/advertising\/film-photo-inquiries\/\" data-sk=\"tooltip_parent\">https:\/\/www.ferry.nyc\/advertising\/film-photo-inquiries\/<\/a>\u00a0to download the Film &amp; Photo Application Form. Please send the completed form and inquiries to\u00a0<b data-stringify-type=\"bold\"><a class=\"c-link\" href=\"mailto:media@ferry.nyc\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:media@ferry.nyc\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" aria-expanded=\"false\">media@ferry.nyc<\/a><\/b>.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Is there a fee for bringing strollers on the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">There is no fee for bringing strollers onboard. All NYC Ferry boats have designated spaces for strollers onboard. However, there is no priority boarding.\u00a0 Ferry access is a first come first serve basis. Strollers are not allowed to be on the outside decks or the second decks.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are pets\/animals allowed on the ferries?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Dogs, with the exception of trained service animals as defined by the Americans with Disabilities Act, are not permitted on NYC Ferry vessels unless they are in a pet carrier and\/or muzzled.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my hoverboard onboard?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">No.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are rollerblades or skateboards allowed on the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">Yes, however, be mindful of your fellow riders and carry the equipment.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I bring a bicycle\/scooter on the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">\n<div class=\"handle\">Bicycles, including electric bicycles with pedals and electric stand up scooters, are allowed on NYC Ferry boats. All NYC Ferries have bicycle racks for your convenience.<\/div>\n<div class=\"content\">\n<p>Bike Capacity: \u00a0NYC Ferries can accommodate\u00a0approximately 8-10 bicycles. Please note that there is a limit to how many bicycles each ferry can safely carry and if we reach bicycle capacity you may not be permitted to board with your bicycle.<\/p>\n<p>Motorized sit down scooters and gas-powered bikes are not permitted onboard.\u00a0\u00a0Only ADA Compliant motor vehicles (scooter or wheelchair).<\/p>\n<p>All bicycles and scooters are required to remain outdoors on the\u00a0bow of the vessel unless the bicycle\/scooter is a folding unit, in which case it may be brought into the cabin portion of the boat. The crew may request that foldable units be kept outdoors on the bow of the vessel if they pose a safety issue due to the vessel being at capacity, the item is blocking an aisle\/seating area or exit. Please keep in mind walkways\/staircases must be clear at all times for safety purposes.<\/p>\n<p><strong>NYC Ferry is not responsible for lost, stolen, or damaged items.<\/strong><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are vehicles allowed on the ferries?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">No.<\/div>\n<p>[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchiq0vuxn27h84ys4o  collapse show\" aria-expanded=\"true\" id=\"lostFoundPolicySection\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"lostFoundPolicySection\">\n                    \t\t\t\t\t\t\t\t\tLost & Found Policy\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Lost &amp; Found Policy\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h3\\\",\\\"title\\\":\\\"Lost & Found Policy\\\",\\\"element_id\\\":\\\"lostFoundPolicySection\\\",\\\"element_name\\\":\\\"hbchiq0vuxn27h84ys4o\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"show_content\\\":false,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/images.ferry.nyc\\\",\\\"content\\\":\\\"&lt;strong&gt;NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;p&gt;Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost &amp;amp; Found at the end of each day. Lost items are held for 30 days. Items not claimed within 30 days are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact &lt;a href=&quot;mailto:help@ferry.nyc&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;&gt;help@ferry.nyc&lt;\\\/a&gt;&nbsp;providing a description of your item and the route, direction and time of day traveled.&lt;\\\/p&gt;\\n&lt;p&gt;NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.&lt;\\\/p&gt;\\n&lt;p&gt;NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC 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Ferry&#8221; style=&#8221;text_only&#8221;]<strong>NYC Ferry does not assume responsibility for lost, stolen or damaged belongings.<\/strong><\/p>\n<div>Before disembarking the vessel, please check your surrounding area for items that may have been dropped or have fallen. All retrieved items will be returned to Lost &amp; Found at the end of each day. Lost items are held for 30 days. Items not claimed\u00a0<span class=\"aBn\" tabindex=\"0\" data-term=\"goog_2065213946\"><span class=\"aQJ\">within 30 days<\/span><\/span>\u00a0are donated to charity or properly disposed of or destroyed. To inquire about a lost item, contact\u00a0<a href=\"mailto:help@ferry.nyc\" target=\"_blank\" rel=\"noopener\">help@ferry.nyc<\/a>\u00a0providing a description of your item and the route, direction and time of day traveled.<\/div>\n<div><\/div>\n<div>NYC Ferry is unable to contact vessel crews throughout the course of the day to retrieve items in attempt to reduce the number of direct inquiries that occur throughout the day to our crew.<\/div>\n<div><\/div>\n<div>NYC Ferry is not liable for damages to personal items, including bicycles, strollers, cell phones, computers, etc. Theft or damage to personal items, injury as a result of loading and unloading a bicycle, acts by a third party and all other incidents are solely the responsibility of the rider and not NYC Ferry.<\/div>\n<p>[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchiq0vuxn7h384ys4o  collapse show\" aria-expanded=\"true\" id=\"nycFerryApplicationSection\">\n    <div 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{\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;How do I use the NYC Ferry App?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">For complete video tutorials on NYC Ferry App functionality, please visit (<a href=\"https:\/\/www.ferry.nyc\/appguide\/\">https:\/\/www.ferry.nyc\/appguide\/<\/a>)<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Will App work on the new Windows and Blackberry Mobile Phones?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">The app is currently not available on Blackberry and Windows Smartphones<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What should I do if I change or lose my device?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">\n<div class=\"handle\">Contact <a href=\"mailto:help@ferry.nyc\">help@ferry.nyc<\/a>\u00a0and someone will assist you.<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Which mobile phones can I download the mobile app to?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Android, iPhone<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;If I am having a problem loading the application, who should I call?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">Contact <a href=\"mailto:help@ferry.nyc\">help@ferry.nyc<\/a>\u00a0and someone will assist you.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchiq0vuxn7h484yu7h  collapse show\" aria-expanded=\"true\" id=\"rockawayReserve\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"rockawayReserve\">\n                    \t\t\t\t\t\t\t\t\tRockaway Reserve\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Rockaway Reserve\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h3\\\",\\\"title\\\":\\\"Rockaway Reserve\\\",\\\"element_id\\\":\\\"rockawayReserve\\\",\\\"element_name\\\":\\\"hbchiq0vuxn7h484yu7h\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"show_content\\\":false,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/images.ferry.nyc\\\",\\\"content\\\":\\\"\\\",\\\"element_first\\\":\\\"hbchiq0vuxn7h484yu7h\\\",\\\"start_with_open\\\":true,\\\"show_cta\\\":false,\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"show_image_before_content\\\":false,\\\"show_image_after_content\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_before_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_after_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"cta_link\\\":\\\"\\\",\\\"image_list\\\":[],\\\"env_mode\\\":\\\"live\\\",\\\"all_listing\\\":[],\\\"settings\\\":{\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false}}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').on('click', function(e) {\n\t\t\tvar actionType = $(this).attr('action-type');\n\t\t\tif(actionType === 'copy-module-content-to-place-holder') {\n\t\t\t\tvar content = $('.hbg-block-content.' + myObj.element_first + ' .module-content').html();\n\t\t\t\tvar targetId = $(this).attr('target-id');\n\t\t\t\tvar groupId = $(this).attr('group-action');\n\t\t\t\tvar alreadyActive = $(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\n\t\tif(myObj.settings.is_sc_redeem_sdk) {\n\t\t\tmyObj.settings.sc_redeem_sdk_prop.barcodes = decodeURIComponent(getUrlParam('barcodes', '')).split('|');\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .sc-redeem-action').on('click', function(e) {\n\t\t\t\tvar groupId = $(this).attr('cta-group-btn');\n\t\t\t\tif(groupId.length) {\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;Do I wait in the un-reserved Rockaway line to board with my Rockaway Reserve ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. Rockaway Reserve ticketholders must queue in a separate line at the\u00a0Wall Street\/Pier 11, Sunset Park\/Brooklyn Army Terminal, and Rockaway landings. Riders with Rockaway Reserve tickets should report to the designated line. If you are confused on where to queue based on your ticket type, ask an NYC Ferry staffer at your landing.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if it\u2019s raining on the day I purchased a ticket for? Can I get a refund for weather or reschedule to another time?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. Rockaway trips operate regardless of rain and Rockaway Reserve tickets are non-refundable. In the event of\u00a0extreme weather, NYC Ferry may cancel ferry service; in that case, refunds will be\u00a0issued to all Rockaway Reserve ticketholders whose trips have been cancelled.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does my Rockaway Reserve ticket include round trip transportation?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. A Rockaway Reserve ticket only reserves a spot onboard a single ferry departure. A separate NYC Ferry ticket must be\u00a0purchased for an unreserved return trip, or a separate Rockaway Reserve ticket can be purchased for a\u00a0reserved spot on your return trip.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if my scheduled Rockaway Reserve departure is cancelled?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">If your scheduled Rockaway Reserve departure is cancelled by NYC Ferry, you will receive an automatic refund for the purchased Rockaway Reserve ticket(s) impacted by the cancellation. If your reserved trip is cancelled, you do not need to contact NYC Ferry to receive a refund.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if I miss the departure I purchased a Rockaway Reserve ticket for?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">If you miss your reserved departure time, you may enter the unreserved Rockaway line and use your Rockaway Reserve ticket to board the next Rockaway trip; however, you will not have access to a reserved spot on any departure other than the one you purchased a ticket for. As a reminder, riders must be in the Rockaway Reserve queue at least ten minutes before their scheduled departure to guarantee boarding.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I transfer to other NYC Ferry routes with my activated\/used Rockaway Reserve ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">No. Rockaway Reserve ticketholders must purchase a separate base fare NYC Ferry ticket to use and transfer between other routes.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I still use my regular NYC Ferry ticket to board the Rockaway route?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Yes! The majority of spots on all Rockaway departures are un-reserved and available for riders using regular tickets. Riders who wish to board using their regular NYCF ticket must line up in the regular Rockaway line. On high ridership days, riders who do not purchase a Rockaway Reserve ticket may be unable to board the departure of their choice.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I use an unused Rockaway Reserve ticket for another scheduled Rockaway Reserve departure?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. Purchasing a Rockaway Reserve ticket only reserves a spot on the trip you bought a ticket for. Your ticket does not guarantee you a spot onboard any other NYC\u00a0Ferry departure. As a reminder, Rockaway Reserve ticketholders must arrive at least ten minutes before departure time to guarantee boarding.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How far in advance can I purchase my Rockaway Reserve ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">Rockaway Reserve tickets will be available for purchase starting 2 weeks before the scheduled departure date. Rockaway Reserve tickets can be purchased up until 15 minutes before the scheduled time of departure, pending availability.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I purchase a Rockaway Reserve ticket at the NYC Ferry ticket vending machines or Pier 11\/Wall St ticket booth?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. Rockaway Reserve tickets can only be purchased through the NYC Ferry app.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Will the Rockaway Reserve be a year-round program?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">No. NYC Ferry riders will only be able to reserve a spot onboard during peak beach travel times on weekends and holidays between Saturday, May 25, 2024 and Monday, September 2, 2024.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I purchase a Rockaway Reserve ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">NYC Ferry riders can purchase their Rockaway Reserve ticket(s) via the NYC Ferry app\u00a0<span class=\"s1\">beginning Friday, May 17<sup>th<\/sup><\/span>. Tickets purchased via the NYC Ferry app cannot be printed out and used to board a\u00a0departure. Riders must present a valid Rockaway Reserve ticket within the NYC Ferry app to\u00a0board their ticketed departure.<\/p>\n<p class=\"p1\">Riders may purchase Rockaway Reserve tickets for multiple people on the same departure and activate them all at once, but the entire party must be present before boarding.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my bike on-board?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<p class=\"p1\">Yes, but bike space is limited. To bring your bike on the Rockaway route, you must additionally reserve a $0 bicycle ticket in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do children need a Rockaway Reserve ticket to guarantee boarding?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\">Like all NYC Ferry routes, children under 44 inches in height can travel for free with a paying adult. To reserve a spot for children, a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app. Height will be verified upon boarding. All children over 44 inches in height must have a full-price Rockaway Reserve ticket.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;When should I arrive for my Rockaway departure?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<p class=\"p1\"><strong><span class=\"s1\">Riders must arrive at least ten minutes before their reserved trip<\/span>.<\/strong> Boarding is only guaranteed for Rockaway Reserve ticket-holders who are in the correct line at least\u00a0ten minutes prior to their\u00a0ticketed\u00a0Rockaway departure time when the boarding process begins. If you are not in the Rockaway Reserve line at least 10-minutes prior to departure, you may not be able to board on your planned departure. If you miss your departure, your Rockaway Reserve ticket may be used on any other NYC Ferry route (including the Rockaway route) but will not guarantee a spot on-board.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;During which peak times can a Rockaway Reserve ticket be purchased?&#8221; style=&#8221;text_only&#8221;]- Riders can purchase tickets to reserve a spot on all Rockaway route departures from Pier 11 and Brooklyn Army Terminal between 9am and 2pm.<\/p>\n<p>&#8211; Riders can purchase tickets to reserve a spot on all Rockaway route departures from Rockaway between 3pm and 8pm.[\/vc_toggle][vc_toggle title=&#8221;Does my Rockaway Reserve ticket guarantee boarding?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Yes. A valid Rockaway Reserve ticket guarantees you a spot onboard the scheduled departure you selected when purchasing your ticket. Riders must be in the designated queue at least 10-minutes prior to boarding. Reserved tickets do not guarantee a specific seat on the vessel.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How much is a Rockaway Reserve ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"content\">\n<p class=\"p1\">A\u00a0Rockaway Reserve ticket is $10.00 per passenger. Children under 44\u201d ride free and a $0 ticket must be reserved for each child in advance when purchasing your Rockaway Reserve ticket via the NYC Ferry app.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchiq0vuxn7h484yu7h  collapse show\" aria-expanded=\"true\" id=\"rockawayRocket\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t                <h3 class=\"title \" data-id=\"rockawayRocket\">\n                    \t\t\t\t\t\t\t\t\tRockaway Rocket\n\t\t\t                            <\/h3>\n    \n    \n    \n    \n    \n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"module-content \">\n                <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n<\/div>\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = 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{\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;How much is a Rockaway Rocket ticket?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">Rockaway Rocket tickets cost $10.00 per passenger. Children under 44\u201d ride free\u00a0<\/span><span style=\"font-weight: 400;\">and a $0 ticket must be reserved for each child in advance when purchasing your\u00a0<\/span><span style=\"font-weight: 400;\">Rockaway Rocket ticket via the NYC Ferry app. <\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does my Rockaway Rocket ticket guarantee boarding?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span dir=\"ltr\" role=\"presentation\">Yes. A valid Rockaway Rocket ticket guarantees you a spot onboard the scheduled <\/span><span dir=\"ltr\" role=\"presentation\">departure you selected when purchasing your ticket. Riders must be in the <\/span><span dir=\"ltr\" role=\"presentation\">designated queue at least 10-minutes prior to boarding.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;During which peak times can a Rockaway Rocket ticket be purchased?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<ul>\n<li><span style=\"font-weight: 400;\"><span dir=\"ltr\" role=\"presentation\">Riders can purchase tickets for two morning\/afternoon departures from Long <\/span><span dir=\"ltr\" role=\"presentation\">Island City or Greenpoint<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span dir=\"ltr\" role=\"presentation\">Riders can purchase tickets for two evening departures from Rockaway<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For complete schedule and ticketing information, visit the NYC Ferry app\u00a0<\/span><span style=\"font-weight: 400;\">or ferry.nyc.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;When should I arrive for my trip?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><strong><span dir=\"ltr\" role=\"presentation\">Riders must arrive at least ten minutes before the scheduled departure time<\/span><span dir=\"ltr\" role=\"presentation\">. <\/span><\/strong><span dir=\"ltr\" role=\"presentation\">Boarding is only guaranteed for Rockaway Rocket ticket-holders in the correct line at <\/span><span dir=\"ltr\" role=\"presentation\">least<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">ten minutes prior to their<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">ticketed<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">departure time when the boarding process <\/span><span dir=\"ltr\" role=\"presentation\">begins. If you miss your departure, your Rockaway Rocket ticket may be used on <\/span><span dir=\"ltr\" role=\"presentation\">any other NYC Ferry route but will not guarantee a spot on-board.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do children need a Rockaway Rocket ticket to board?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span dir=\"ltr\" role=\"presentation\">Like all NYC Ferry routes, children under 44 inches in height can travel for free with <\/span><span dir=\"ltr\" role=\"presentation\">a paying adult. To reserve a spot for children, a $0 ticket must be reserved for each <\/span><span dir=\"ltr\" role=\"presentation\">child in advance when purchasing your Rockaway Rocket ticket via the NYC Ferry <\/span><span dir=\"ltr\" role=\"presentation\">app. Height will be verified upon boarding. For children over 44 inches, a full-price <\/span><span dir=\"ltr\" role=\"presentation\">Rockaway Rocket ticket is required to board.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my bike on-board?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">Yes, but bike space is limited. To bring your bike on the Rockaway Rocket, you must\u00a0<\/span><span style=\"font-weight: 400;\">additionally reserve a $0 bicycle ticket in advance when purchasing your ticket via\u00a0<\/span><span style=\"font-weight: 400;\">the NYC Ferry app.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I purchase a ticket?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">NYC Ferry riders can purchase their Rockaway Rocket ticket(s) via the NYC Ferry\u00a0<\/span><span style=\"font-weight: 400;\">app beginning Monday, July 20th, 2024. Riders may purchase Rockaway <\/span><span style=\"font-weight: 400;\">Rocket tickets for multiple people on the same departure and activate them all at <\/span><span style=\"font-weight: 400;\">once, but the entire party must be present before boarding. <\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Will the Rockaway Rocket be a year-round service?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">No. The Rockaway Rocket will operate for a limited time only during peak beach\u00a0<\/span><span style=\"font-weight: 400;\">travel times on weekends and holidays between Saturday, July 20th and Sunday, August 11th,<\/span><span style=\"font-weight: 400;\"> 2024.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I purchase a Rockaway Rocket ticket at the NYC Ferry ticket vending machines or Pier 11\/Wall St ticket booth?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">No. Rockaway Rocket tickets can only be purchased through the NYC Ferry app.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if my scheduled Rockaway Rocket departure is cancelled?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">If your scheduled Rockaway Rocket departure is cancelled by NYC Ferry, you will\u00a0<\/span><span style=\"font-weight: 400;\">receive an automatic refund for the purchased Rockaway Rocket ticket(s) impacted\u00a0<\/span><span style=\"font-weight: 400;\">by the cancellation. If your trip is cancelled, you do not need to contact NYC Ferry to <\/span><span style=\"font-weight: 400;\">receive a refund.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if I miss the departure I purchased a ticket for?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">If you miss your departure time, you may use your Rockaway Rocket ticket to board\u00a0<\/span><span style=\"font-weight: 400;\">any other NYC Ferry route; however, you will not be guaranteed boarding on any\u00a0<\/span><span style=\"font-weight: 400;\">departure other than the one you purchased a ticket for. To ensure you board your\u00a0<\/span><span style=\"font-weight: 400;\">ticketed departure, please arrive to the Rockaway Rocket queue at least ten minutes <\/span><span style=\"font-weight: 400;\">prior to your departure time.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I transfer to other NYC Ferry routes with my activated\/used Rockaway Rocket ticket?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">No. Rockaway Rocket ticketholders must purchase a separate base fare NYC Ferry\u00a0<\/span><span style=\"font-weight: 400;\">ticket to use and transfer between other routes.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I use an unused Rockaway Rocket ticket for another scheduled Rocket departure?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span dir=\"ltr\" role=\"presentation\">No. Rockaway Rocket tickets can only be used on the trip you bought a ticket for <\/span><span dir=\"ltr\" role=\"presentation\">and will not guarantee you a spot onboard any other NYC<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">Ferry departure. As a <\/span><span dir=\"ltr\" role=\"presentation\">reminder, Rockaway Rocket ticketholders should arrive at least ten minutes before <\/span><span dir=\"ltr\" role=\"presentation\">departure time to guarantee boarding.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How far in advance can I purchase my Rockaway Rocket ticket?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span style=\"font-weight: 400;\">Rockaway Rocket tickets will be available for purchase starting 2 weeks before the\u00a0<\/span><span style=\"font-weight: 400;\">scheduled departure date. Rockaway Rocket tickets can be purchased up until 15\u00a0<\/span><span style=\"font-weight: 400;\">minutes before the scheduled time of departure, pending availability.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Does my Rockaway Rocket ticket include round trip transportation?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span dir=\"ltr\" role=\"presentation\">No. A Rockaway Rocket ticket only reserves a spot onboard a single ferry departure. <\/span><span dir=\"ltr\" role=\"presentation\">You may either purchase another Rockaway Rocket ticket for your return trip or <\/span><span dir=\"ltr\" role=\"presentation\">purchase a base fare NYC Ferry ticket for a non-Rocket return trip.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Where do I wait in line to board the Rockaway Rocket?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<p><span dir=\"ltr\" role=\"presentation\">Rockaway Rocket ticketholders must queue in a separate line from the other <\/span><span dir=\"ltr\" role=\"presentation\">services operating at the<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">Long Island City, Greenpoint, and Rockaway landings. <\/span><span dir=\"ltr\" role=\"presentation\">Queues will be designated with signage and NYC Ferry staffers will be on-site to <\/span><span dir=\"ltr\" role=\"presentation\">answer any questions you have about the boarding process on the day of your <\/span><span dir=\"ltr\" role=\"presentation\">Rockaway Rocket trip.<\/span><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if it\u2019s raining on the day I purchased a ticket for? Can I get a refund for weather or reschedule to another time?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"content\">\n<div class=\"p-pdf_iframe__page\" aria-label=\"Page 3\" data-page-number=\"3\">\n<div class=\"textLayer\"><span dir=\"ltr\" role=\"presentation\">No. Rockaway Rocket trips operate regardless of rain and tickets are non-refundable.<\/span><\/div>\n<div class=\"textLayer\"><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">In the event of<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">extreme weather, NYC Ferry may cancel ferry service; in that case, <\/span><span dir=\"ltr\" role=\"presentation\">refunds will be<\/span><span dir=\"ltr\" role=\"presentation\">\u00a0<\/span><span dir=\"ltr\" role=\"presentation\">issued to all Rockaway Rocket ticketholders whose trips have been <\/span>cancelled.<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_empty_space 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{\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = 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type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;How long will my travel time be?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Rockaway to Wall Street (1 stop): Approximately 1 hour<\/div>\n<div class=\"content\">\n<p>Astoria to E 34th Street (2 stops): Approximately 22 minutes<br \/>\nAstoria to Wall Street (4 stops): Approximately 45 minutes<br \/>\nSoundview to Wall Street (3 stops): Approximately 49 minutes<br \/>\nThrogs Neck\/ Ferry Pint Park to Wall Street (4 stops): Approximately 56 minutes<br \/>\nBay Ridge to Wall Street (4 stops): Approximately 44 minutes<br \/>\nBay Ridge to Wall Street (1 stop): Faster Connections Pilot Weekdays 6 am \u2013 10 am Approximately 21 minutes<\/p>\n<p>To explore travel routes and times further, please see our website at\u00a0<a href=\"https:\/\/www.ferry.nyc\/routes-and-schedules\/\">https:\/\/www.ferry.nyc\/routes-and-schedules\/<\/a><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Where are the ferry landings and how do I get there by public transportation?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">You can find the most up to date information at our routes and landing page of the website.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Which ferry routes are currently open?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">The following routes are now fully operational:<\/div>\n<div class=\"content\">\n<p>Rockaway, South Brooklyn, East River, Astoria, Soundview, St. George and Governors Island Shuttle (Seasonal and Weekends Only)<\/p><\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do holiday schedules differ from regular schedules?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">NYC Ferry will only have seasonal schedules, depending on whether it is spring, summer, fall or winter.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I find timetables for my ferry landing?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">You can find timetables for the ferries on our website (<a href=\"https:\/\/www.ferry.nyc\/routes-and-schedules\/\">ferry.nyc\/routes-and-schedules\/<\/a>) and at the NYC Ferry landings.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How often do the ferries leave each ferry landing?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">The time between each ferry depends on your route. Please visit our route explorer and timetables for more information.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How many hours per day will NYC Ferry operate?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">The ferries will operate between 6:00am-10pm, 365 days per year.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How many landings are there and what communities will mostly benefit from it?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">There are 25 landings, which will serve New Yorkers in neighborhoods that have previously been transit deserts.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What are the designated routes and terminals for this services?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">NYC Ferry provides a new, affordable way to travel between waterfront communities throughout New York City. NYC Ferry currently connects Manhattan, Queens, Brooklyn, Staten Island and the Bronx via its six operational routes: East River, Rockaway, South Brooklyn, Soundview, Astoria, and the St.George route. 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$(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\n\t\tif(myObj.settings.is_sc_redeem_sdk) {\n\t\t\tmyObj.settings.sc_redeem_sdk_prop.barcodes = decodeURIComponent(getUrlParam('barcodes', '')).split('|');\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .sc-redeem-action').on('click', function(e) {\n\t\t\t\tvar groupId = $(this).attr('cta-group-btn');\n\t\t\t\tif(groupId.length) {\n\t\t\t\t\t$('a[cta-group-btn=\"'+groupId+'\"]').removeClass('selected');\n\t\t\t\t\t$(this).addClass('selected');\n\t\t\t\t}\n\t\t\t\tgoToAnchor($('#'+myObj.settings.sc_redeem_sdk_prop.redeem_placeholder));\n\t\t\t\te.preventDefault();\n\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\tif(myObj.settings.sc_redeem_sdk_prop.booking_type_id !== '' && myObj.settings.sc_redeem_sdk_prop.booking_type_id !== 0) {\n\t\t\t\t\t\taddScRedeemAction(myObj.settings.sc_redeem_sdk_prop, HBCommerce);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('has_redeem_code',myObj);\n\t\tif(myObj.settings.has_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\tconsole.log('redeem',myObj);\n\t\t\tif(myObj.redeem_list.length) {\n\t\t\t\tmyObj.redeem_arr = myObj.redeem_list.split(',');\n\t\t\t\tif(myObj.redeem_arr.length) {\n\t\t\t\t\tvar firstCode = myObj.redeem_arr.shift();\n\t\t\t\t\t$('input.your-code-box').attr('value',firstCode);\n\t\t\t\t\tfor(var idx=0; idx<myObj.redeem_arr.length; idx++) {\n\t\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" value=\"'+myObj.redeem_arr[idx]+'\" \/>');\n\t\t\t\t\t}\n\t\t\t\t\thbCommerceSDKQuery(function() {\n\t\t\t\t\t\tlauchRedeemSdk(myObj.settings.redeem_property, HBCommerce);\n\t\t\t\t\t});\n\t\t\t\t}\n\t\t\t}\n\t\t\t$('a.add-more-code-box').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tif(myObj.settings.has_voucher_pin_code) {\n\t\t\t\t\t$('span.your-code-row').append('<span><input type=\"text\" placeholder=\"Voucher Number\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\"><input type=\"text\" placeholder=\"Pin Code\" name=\"your-pin\" id=\"yourPin\" class=\"your-pin-box\"><\/span>');\n\t\t\t\t} else {\n\t\t\t\t\t$('span.your-code-row').append('<input type=\"text\" placeholder =\"Redemption Code\" name=\"your-code\" id=\"yourCode\" class=\"your-code-box\" \/>');\n\t\t\t\t}\n\t\t\t});\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t\t\n\t\t}\n\t\tif(myObj.settings.has_coupon_redeem_code) {\n\t\t\tmyObj.redeem_list = decodeURIComponent(getUrlParam('redeem',''));\n\t\t\tmyObj.redeem_arr = [];\n\t\t\t$('button.validate-code').on('click', {prop: myObj.settings.coupon_redeem_property, hbcommerce: HBCommerce}, lauchRedeemSdk);\n\t\t}\n\t\tif(myObj.settings.content_use_slick) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .content .' + myObj.settings.slick_wrapper_name).slick({\n\t\t\t\tautoplay: myObj.settings.slick_autoplay_flag,\n  \t\t\t\tautoplaySpeed: myObj.settings.slick_autoplay_duration,\n\t\t\t});\n\t\t}\n\t\t\/\/console.log('Block-Content-myObj', myObj);\n\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;How do I get a refund?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">All sales are final. Not for exchange, resale or transfer. Not intended for specific departure time, and can be used from any NYC Ferry location. Lost tickets will not be replaced.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I use my MTA card on the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Not at this time. The MTA is a state agency, while NYC Ferry is an NYCEDC project. To date, there is not a fare payment system that integrates between the MTA and other entities, however, NYC Ferry is working with the NYCEDC and the MTA to ensure travel-planning applications will provide New Yorkers with the most optimal transit routes.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you have any senior citizen, military, student or child discounts?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"handle\">NYC Ferry has offers for senior citizens, persons with disabilities, and current participants in the Fair Fares NYC program. For additional information please visit the Reduced Fares section on our <a class=\"c-link\" href=\"https:\/\/www.ferry.nyc\/ticketing-info\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/www.ferry.nyc\/ticketing-info\/\" data-sk=\"tooltip_parent\">Ticketing Info page<\/a><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can customers use a commuter debit card?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What payment methods are accepted?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">We accept cash and all major credit cards.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I use multiple tickets at the same time for myself and my family or friends?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">Yes, just select the amount of tickets you would like to use all at the same time and activate them at once. The total number of tickets you activated will then be visible on the screen. You must keep your mobile app out and activated to show the deckhand at the gate when boarding. Please keep in mind, there is no priority boarding.\u00a0 Ferry access is a first come first serve basis.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;When should I activate my ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">You should only activate your ticket once you are at the slip and ready to board the ferry. If the ferry is crowded, you should make sure that you can get on before activating. There is no priority boarding. The ferry is boarded on a first-come, first-serve basis.<\/div>\n<div class=\"content\">\n<p class=\"x_MsoNormal\">Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for\u00a0120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long are tickets valid for?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Unactivated tickets are valid for 90 days. Activated tickets are valid for 120 minutes.<\/div>\n<div class=\"content\">\n<div>\n<p class=\"xmsonormal\">Please note, Adult One-Way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 120 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you offer weekly or monthly passes?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">We do not offer weekly or monthly passes. The 10-Trip Pass is only available for purchase on the mobile app.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How much are tickets for the ferry?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">An Adult One-Way Pass is $4.50, and a 10-Trip-Pass is $29.00.<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if I did not bring my phone, how do I purchase a ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Every NYC Ferry landing has a ticket vending machines where you can purchase tickets.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I purchase tickets aboard the ferry?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">No, you cannot currently purchase tickets onboard. All tickets must be purchased in advance to boarding for your trip via the NYC Ferry App, website, or at a ticket kiosk machine located on all NYC Ferry landings.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Is there a fee for ferry transfers?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">No. All transfers are free. However, there is no priority boarding.\u00a0 The ferry boards on a first-come, first-serve basis when transferring.<\/div>\n<div class=\"content\">\n<p>If you activated a ticket on your mobile app, you can use that same ticket as a transfer to a different route within 120 minutes. Keep your paper tickets as those will act as your transfer to a different route if needed also within 120 minutes. You cannot use a one-way ticket for a round trip on the same route. All transfers must be to a different route than that ticket was previously scanned on.<\/p><\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Why should I download the NYC Ferry app?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">By downloading our app you will enjoy benefits such track your ferry in real time, purchase and redeem tickets, receive service alerts, and view live schedules.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I purchase a ticket?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">You may purchase your ferry ticket on our NYC Ferry app or at our NYC Ferry ticket vending machines at the ferry landings.<\/div>\n<p>[\/vc_toggle][vc_empty_space height=&#8221;60px&#8221;]<div class=\"hbg-block-content hbchiq0vuxn76h84ys4o  collapse show\" aria-expanded=\"true\" id=\"titleVIAdaComplianceSection\">\n    <div class=\"module-wrapper  \" >\n        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            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Compliance&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">For more information about our Title VI and ADA policies, please visit <a href=\"https:\/\/www.ferry.nyc\/accessibility\/\">https:\/\/www.ferry.nyc\/accessibility\/<\/a>.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;May I bring a service animal onboard?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Yes. Only service animals are allowed on board. Dogs, with the exception of trained service animals as defined by the Americans with Disabilities Act, are not permitted on NYC Ferry vessels unless they are in a pet carrier and\/or muzzled.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What makes the NYC Ferries ADA compliant?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">Our ferries are fully accessible to New Yorkers with disabilities, and comply with the requirements of both the Americans with Disabilities Act and New York City Local Law 68 of 2005.<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are the ferry landings and ferries ADA compliant?&#8221; style=&#8221;text_only&#8221;]<\/p>\n<div class=\"handle\">\n<div class=\"handle\">All NYC Ferry boats and landings ADA compliant.\u00a0 Please keep in mind that ferry access is a first come first serve basis.<\/div>\n<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-left-right-wrapper&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;faq-nav-wrapper&#8221;][vc_column_text css=&#8221;&#8221;] Student Discount Program Ferry Discount Program Ferry Landings Journey Information Lost &amp; Found Policy NYC Ferry Application Rockaway Reserve Rockaway Rocket Service Routes Tickets Title VI\/ADA Compliance[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;faq-detail-wrapper&#8221;][vc_toggle title=&#8221;What is the Ferry Student Discount Program?&#8221; style=&#8221;text_only&#8221; css=&#8221;&#8221;]The Ferry Student Discount Program provides opportunities for NYC High School<\/p>\n","protected":false},"author":57,"featured_media":0,"parent":18264,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"Default_Content_Template.php","meta":{"inline_featured_image":false,"iawp_total_views":62,"footnotes":""},"class_list":["post-18390","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/pages\/18390"}],"collection":[{"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/comments?post=18390"}],"version-history":[{"count":78,"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/pages\/18390\/revisions"}],"predecessor-version":[{"id":21380,"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/pages\/18390\/revisions\/21380"}],"up":[{"embeddable":true,"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/pages\/18264"}],"wp:attachment":[{"href":"https:\/\/dev2ferry.dreamhosters.com\/wp-json\/wp\/v2\/media?parent=18390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}